Medical Office Assistant - Child and Adolescent Services
Company: Brien Center for Mental Health
Location: Pittsfield
Posted on: May 13, 2022
Job Description:
Part-Time, Tuesday and Wednesday, 1st Shift!
General Description
This position is responsible for managing calls for medical staff
members, scheduling client appointments, managing medical charts
and related information and assists with providing general
front-desk support in our Child and Adolescent Outpatient
Clinic.Essential Job FunctionsTelephone
- Screen incoming phone calls for medical staff members.
- Return phone calls to clients who have left messages for
medical staff members. (It is expected that every effort will be
made to make these return phone calls on the same day they are
received.)Scheduling and Appointments
- Schedule medical staff member appointments according to the
scheduling policy. - This includes the scheduling of any client
service transactions, meetings and time off when applicable.
- Medical assistants may serve as a back-up for reminder calls.
.
- Daily monitoring of next days schedule for accuracy
- Run daily MassPatt reports for medical staffCharts
- Pull charts in circumstances where the medical staff member
specifically requests the chart. - Regular chart retrieval is the
responsibility of the designated support staff person at
site.Information Management
- Obtain laboratory information at the requests of a medical
staff
- Complete prior authorization documents -with assistance from
RNs as needed
- Enter Rogers Orders information into the information
system.
- Obtain lab results for urine tox screens
- Complete both urine and oral swab tox screen
collectionsAssistance to Clients
- Assist medical staff member and clients with referrals to other
agencies for additional support services when appropriate.
- Contact insurance companies, when applicable, to secure any
necessary authorization related paperwork. - - - Intake
Coordinators are responsible for securing authorizations for
clients who are seeing a medical staff member for the first time. -
Clinicians are responsible for securing authorizations for clients
they are referring to a medical staff member.
- Complete PT1 formsPrescription-related Duties
- Distribute prescriptions that have been authorized for pick-up
Assist patients with medication questions, renewals and prior
authorizations Other Responsibilities
- Provide coverage for other medical assistants when
required.
- Provide coverage for other front desk personnel only when
absolutely necessary.
- Serve as initial contact with drug company
representatives.Medical Services
- Monitor vitals per request Qualifications
- High School or General Equivalency Diploma
- A Certification in Medical Assisting (preferred) or one of the
following:
- 3-5 years of proven office experience in a medical or clinical
setting
- Certification or official training as a Medical Office or
Administrative Assistant or related with 1-2 years of proven office
experienceSkills
- High regard for professionalism and confidentiality
- Ability to work as part of a team
- Ability to work in a fast-paced environment
- Ability to deal with a wide variety of people and
personalities
- Ability to multi-task and manage projects simultaneously with a
high regard for detail and accuracy
- Ability to manage multiple phone lines
- Proficient computer skills and ability to enter information
timely and accurately Working Conditions
- Works in office; temperature regulated
- May be expected to work in a number of Brien Center
locationsPhysical Conditions
- Manual and visual dexterity; correctable
- Reasonable accommodations may be made to enable individuals
with disabilities to - - perform the essential functions.
IND1
Keywords: Brien Center for Mental Health, Pittsfield , Medical Office Assistant - Child and Adolescent Services, Administration, Clerical , Pittsfield, Massachusetts
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