Customer Care Associate

Company: Holt Dynamics, Inc
Location: Hartford
Posted on: July 8, 2025

Job Description:

Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Care Associate and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications. Customer Care Associate Responsibilities: Serve as the primary point of contact for our customers, providing top-notch support and care for their telecommunications products and services. Resolve customer inquiries and technical issues through various channels Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps. Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions. Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers. Identify opportunities to improve customer satisfaction Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.

Keywords: Holt Dynamics, Inc, Pittsfield , Customer Care Associate, Customer Service & Call Center , Hartford, Massachusetts