BDC Specialist

Company: MOHAWK Auto Group
Location: Ballston Spa
Posted on: February 14, 2026

Job Description:

Job Description Job Description About the Role: The BDC Specialist plays a critical role in enhancing customer engagement and driving business growth in the automotive industry. This position focuses on managing inbound and outbound communications to generate leads, schedule appointments, and support sales teams effectively. The specialist acts as a liaison between customers and internal departments, ensuring timely and accurate information flow to optimize service delivery. By leveraging customer relationship management tools and communication platforms, the BDC Specialist contributes to improving customer satisfaction and retention. Ultimately, this role is essential for streamlining operations and maximizing revenue opportunities through proactive client interaction and follow-up. Minimum Qualifications: High school diploma or equivalent required; associate or bachelor’s degree preferred. Proven experience in previous call center, customer service, sales support, and/or internet sales or a related role. Proficiency with CRM software and Microsoft Office Suite. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple tasks simultaneously. Preferred Qualifications: Experience working in a Business Development Center or similar environment. Knowledge of industry regulations and compliance standards. Ability to analyze data and generate reports to support decision-making. Bilingual abilities or additional language skills are a plus. Responsibilities: Manage inbound and outbound customer communications via phone, email, and other channels to generate and qualify leads. Schedule appointments and coordinate with sales and operations teams to ensure seamless customer service. Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system. Follow up with potential and existing customers to nurture relationships and encourage repeat business. Collaborate with marketing and sales departments to implement targeted campaigns and track their effectiveness. Provide timely responses to customer inquiries and resolve issues or escalate them as necessary. Analyze customer data and feedback to identify trends and opportunities for service improvement. Skills: The BDC Specialist utilizes strong communication skills daily to engage with customers and internal teams, ensuring clarity and professionalism in all interactions. Organizational skills are essential for managing schedules, tracking leads, and maintaining detailed records within CRM systems. Analytical skills help the specialist interpret customer data and feedback to identify trends and improve service strategies. Proficiency with technology, including CRM and office software, enables efficient handling of customer information and reporting tasks. Additionally, problem-solving skills are applied to address customer concerns promptly and escalate issues when necessary, contributing to overall customer satisfaction and operational efficiency.

Keywords: MOHAWK Auto Group, Pittsfield , BDC Specialist, Customer Service & Call Center , Ballston Spa, Massachusetts