Direct Support Professional

Company: Her Song
Location: Clifton Park
Posted on: February 17, 2026

Job Description:

Job Description Job Description Shift needed is for part time weekend 8am- 6pm on Saturday and Sunday. The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager. Responsibilities: Foster a healthy, safe community living environment Assist clients in managing a busy daily program schedule Address and respond to individual client needs Help clients manage and attend all service provider, legal, and healthcare appointments Assist clients with all onboarding and learning program guidelines Daily transportation to the Learning Center, to appointments, and other errands related to programming Assess and respond to resident crises and conflicts Follow procedures for documenting client incidents and requests Assess and manage emergencies according to Her Song's emergency protocol Monitor the safety and security of the house, including the operation of the alarm system Participate in the ongoing development of policies and procedures, safety and emergency protocols Perform various administrative tasks related to documentation, scheduling, and reporting Updating and documenting client information in the case management software system Complete all assigned tasks as directed by Residential Manager Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals Ensure a safe environment for healing by monitoring safety and security systems to minimize risk Share client care duties as needed including meeting emergency needs or supporting transportation needs at times Qualifications: Minimum of 1 year related experience Mature, flexible, calm, supportive, and resilient with a positive outlook Organized, able to handle administrative duties Highly trainable on how to work with clients in a trauma-responsive way Have a deep commitment to the empowerment of the residents Ability to work both independently and in a team environment Excellent communication skills, both oral and written Proficient computer skills Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques Ability and willingness to de-escalate and provide intervention or help resolve disputes Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents Clean driving record up to three years E04JI800f5ib407siob

Keywords: Her Song, Pittsfield , Direct Support Professional, Healthcare , Clifton Park, Massachusetts