Residential Services Manager
Company: Ccarc Inc
Location: New Britain
Posted on: April 2, 2026
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Job Description:
Primary Purpose: The person in this position will be responsible
for the overall coordination, direction and supervision of the
Residential Program, Individual Home Support or Continuous
Residential Support, inclusive of the individuals, staff,
facility(s) and all related information. Ensure compliance with all
regulations established by all relevant regulatory bodies and
policies established by the CCARC, Inc. Board of Directors. The
person in this position will be current regarding trends and
information as related to providing services to individuals with
disabilities, with the goal to maximize the potential of each
individual Essential Functions: Supervise and manage the assigned
Residential Program in coordination with the Director of
Residential Services, to ensure that the standards established by
all relevant regulatory bodies and policies established by CCARC,
Inc. Board of Directors are met. Annually develop the Individual
Plan – IP for each individual that identifies, evaluates and
implements, with the assistance of the Interdisciplinary team and
the person centered planning process, the supports needed by the
individuals, including but not limited to, identification of
medical and health needs, transportation needs, assistance with
community resources and assist in determining that adequate
financial/insurance benefits are maintained. Review the plan as
needed with the individuals and the team making adjustments and/or
changes as requested. Record changes, progress and status of the
resident’s objectives for all reviews. Organize and participate in
team meetings within the Residential Programs to include:
individual (resident) meetings residential - staff meetings any
other Interdisciplinary Team meetings Hire, train, supervise,
provide support and direction to the Residential Program staff,
evaluate and recommend appropriate action regarding staff
performance in accordance with the policies established by the
Board of Directors, to the Director of Residential Services and
assure that staff successfully meet and maintain the requirements
of all certifications and trainings as established by relevant
regulatory bodies and CCARC. Become an Agency Trainer Maintain and
keep current all records within the Residential Programs - in
accordance with CCARC’s record keeping system to include but not
limited to: Individual Plans and Reviews Individual’s - residents -
records Daily log, medical log, recreation log Minutes of meetings
Financial records, individuals - residents - records and
Residential accounts Inventory Fire drills, vehicle evacuations,
vehicle maintenance, mileage forms, monthly attendance forms Staff
schedules, time sheets, time off requests, overtime Progressive
discipline information Staff evaluation forms Annual Emergency Fact
Forms Individual - resident - Incident reports, Employee Incident
Reports Medication Omission and Error Report Annual medical,
emergency and release forms and to audit the residents’ programs in
Therap (ISP’s, health tracking, TLogs, etc.) to ensure that they
being completed. Monitor and remain knowledgeable of the operating
budget of the Residential Programs, including but not limited to
food and house monies, residents personal spending, recreation
monies, entitlement program spenddowns for the residents, reducing
turnover of staff and managing overtime. Administer medications in
accordance with the State/DDS regulations and oversee the ordering
and recording of all residents medications. Maintain regular
contact and communication with the Director of Residential Services
regarding Residential Program, residents/staff issues, concerns and
updates. Arrange for 24-hour on-call administrative availability in
case of emergency. Attend all agency staff meetings or other
meetings. Assist Director of Residential Services in the
residential audits and licensing requirements Other Related
Responsibilities: Maintain good daily attendance (days of absence,
illness). Cooperative, versatile, work as a team member. Ability to
work responsibly when working alone. Keep informed of and implement
current trends and methods in agreement with CCARC policy and
procedures. Communicate vehicle/facilities needs to Vice President
of Operations. Maintain Residential settings safe and clean.
Education and/or Work Experience Requirements: High School Diploma
/ GED For a Bachelor’s Degree in a related field, minimum
experience required would be 1 year in the field of disabilities.
For High School/GED, minimum experience required would be 3 years
in the field of disabilities. Supervisory experience preferred.
Must have valid Driver's License, be insurable with Agency carrier.
Individual Home Support employees are required to have a vehicle
for use and maintain adequate insurance. Must complete the Agency’s
Employee Training Certification and training, including but not
limited to: CPR, First Aid, PMT (Psychological/Physical Management
Training) and DDS Medication Administration. Ability to follow oral
and written instructions. Strong communication and negotiation
skills. Neat and accurate record keeping. Experience with Microsoft
products, use of email and Therap preferred Physical Requirements
The physical demands described are representative of those that
must be met by an employee to successfully perform the essential
functions of this job: While performing the duties of this job:
Persons in this job must possess the physical and emotional health
needed for effective and efficient completion of duties.
Individuals in this job are likely to be required to perform
lifting and transferring activities and may be required to restrain
residents /program participants; may be exposed to risk of injury
from abusive/assaultive residents. The employee is frequently
required to sit, walk, stand, bend, twist, stoop, kneel, crouch,
crawl, push, pull, grasp, reach, and close visual acuity. The
employee must have fine manipulation ability of both hands and be
able to have repetitive movements of the wrists, hands or fingers.
The employee must occasionally to frequently lift, push or pull
and/or move 35 pounds, maneuver a manual wheelchair, ascend or
descend stairs Benefits Medical & Dental Insurance Basic Life
Insurance Voluntary Life Insurance Longterm Disability Insurance
Paid Time Off 401k & 401k Match Note : This job description covers
the most significant duties but does not exclude other assignments,
related duties or temporary assignments. Primaries Only. Recruiters
do not contact this employer.
Keywords: Ccarc Inc, Pittsfield , Residential Services Manager, Healthcare , New Britain, Massachusetts
