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Customer Service Representative

Company: hi tech mold e tool, inc
Location: Pittsfield
Posted on: November 18, 2021

Job Description:

Job Summary Ensures excellent customer service through fast and accurate processing of orders, positive communication, and coordination with other departments. First point of customer contact for general inquiries like pricing and scheduling. This is a 1st shift position at Hi-Tech's office located in Pittsfield, MA. Essential Job Duties Receives and processes all incoming sales orders for production, tooling and servicesper company procedure Ensures customer forecasts are entered into the MRP system Supports customer inquiries by answering product and service questions Actively manages customer accounts including set up, changes and termination Assists customer issue resolution by logging the customer's complaint and sharing the information with the technical and sales staff to expedite the response Prepares piece part quotes and job costing for current products Supports marketed efforts as needed Creates and updates Bills of Materials as needed Reports to Sales Manager Minimum Qualifications -- Strong Interpersonal and communication skills -- Working knowledge of Microsoft business software especially Excel -- Knowledge of plastics industry and injection molding -- Familiarity with MRP systems Provisions Desktop Computer, Network and Email Access, MRP Access Job Type: Full-time Pay: $18.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Required) Work Location: One location

Keywords: hi tech mold e tool, inc, Pittsfield , Customer Service Representative, Hospitality & Tourism , Pittsfield, Massachusetts

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