Customer Service Representative

Company: Sampco dba Qualprint Digital
Location: Pittsfield
Posted on: January 16, 2022

Job Description:

Qualprint, is growing! We are an internationally recognized, award-winning business serving the print needs of customers across the U.S. and Canada. We are currently looking for a Business Support Specialist to provide core support to our customers, both internally and externally. The essential functions of the job include, but are not limited to: Operating the organization's telephone system. Greeting and directing visitors to the organization. Provide administrative support to the organization including sales, printing departments and leadership. Answer emails, utilize the MIS system, create documents, provide computer support to other departments. Facilitate the delivery and receiving of customer "proofs" in a timely manner. Source and select specialty items from 3rd party vendor for specific customer requests. Process, correct, and upload customer mail-lists from 3rd party vendor into QPI's production system. Select and ship product samples. Facilitate request of the Account Executive's in enable outside sales activities. Track, compile, and report sales data requests as request in support of company's sales initiatives. Enter customer orders for project reprints and basic fulfillment item. Other duties as assigned. Must have previous experience in office administration or customer service setting. The ideal candidate should demonstrate a sense of urgency with strong organizational and time management skills and be accountable while multi-tasking. We are looking for a strong teamwork mindset with positive, motivational, communication, and customer service skills. Print or print marketing experience wound be advantageous, but not required. Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No

Keywords: Sampco dba Qualprint Digital, Pittsfield , Customer Service Representative, Hospitality & Tourism , Pittsfield, Massachusetts