SHIFT LEADER
Company: Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Andre
Location: Pittsfield
Posted on: May 3, 2022
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Job Description:
Job DescriptionJob title: shift leaderThe Shift Leader is
responsible for theprofitability and overall operation of the
restaurant as a compliment to themanager in charge and also in
their absence. A majority of the time will bespent leading the team
to meet a high guest experience along with training andcoaching new
and existing employees. Guest First Culture Embracinga guest first
culture is not a strategy; it is the way we should execute
ourbusiness. Start by taking personal responsibility to provide the
best guestservice in the industry. Together, we can accomplish this
by delivering whatour guests want: quality products; fast, friendly
service; and a cleanrestaurant. Quality products are prepared using
the proper systems and recipesthe way the guest ordered it.
Friendly service starts with you - a warmgreeting, a smile, and a
thank you go a long way. A clean restaurant providesthe guest with
the atmosphere they want. Let's make their day ... every
guest,every day.
REsponsibilities include (but not limited to) the following
OperationsExcellence for Guest Satisfaction
· Holds the guest as their highestpriority and role models
exceptional guest service· Acknowledgesall guests with a friendly
smile and is highly responsive to needs and specialrequests·
Empowersthe team to satisfy guests and resolve problems·
Communicatesclearly with each guest in a friendly and courteous
way· Ensuresall orders are completed and packaged accurately and
within Dunkin' Donutsspeed of service standards· Monitorsand
adjusts the products in the back case according to Dunkin'
Donutsmerchandising and product appearance standards·
Consistentlyserves quality food and beverages to each guest·
Educateson the Guest Satisfaction Survey program and ensures
receipt are issued witheach order· Ensuresservice with speed are
met throughout each shift at Drive Thru and FrontCounter·
Executesteam service through effective deployment and
communication· Ensuresthe restaurant meets food safety, sanitation
and cleanliness standards duringshift· Assistswith equipment
maintenance and calibration· Performstravel paths interacting with
guests and taking appropriate action as needed· UtilizesRed Book or
similar tool to track required documentation· Guardsthe safety and
security of the crew members and guests by proactivelyidentifying
and addressing opportunities TeamEnvironment
· Supports a respectful team environment· Embraceslearning and
faces new challenges with enthusiasm· Supports the training of new
crew members as requested by the Restaurant Manager· Recognizes
crew members for their efforts and contributions during the shift·
Provides consistent coaching that drivesperformance of the team to
achieve goals· Seeksfeedback from others and responds positively to
coaching Profitability
· Drives sales through execution ofproduct promotions including
sampling and ensuring crew can properly describeand prepare all
promotional products· Providesfeedback, information and suggestions
to Restaurant Manager · Communicates shift goals and results
toteam· Ensures the shift is properly staffedand the team is
properly deployed to meet standards and goals· Manages cash
over/short during shift throughaccurate counting and cashier
assignment · Manages food cost during shift throughaccurate
tracking and minimizing waste, following prep plans, and
completingdaily inventory as assigned· Manages labor cost during
shift throughproper delegation, balancing guest focus with task
assignment· Reports all equipment and facility issuesto Restaurant
Manager· Ensures processes and policies arefollowed on their shift
QUALIFICATIONS· Fluent in English· Restaurant, retail, or
supervisory experience· Basic computer skills· At least 18 years of
age (where applicable)· Basic writing skills · High School diploma,
or equivalent· Basic mathskill and financial acumen· Must haveopen
availability to work all shifts· Transportation:to work, banking if
needed, attend all meetings and training as requiredCompetencies
Guest Focus· Understandsand exceeds guest expectations, needs and
requirements· Developsand maintains guest relationships· Displaysa
sense of urgency with guests· Seeksways to improve guest
satisfaction; asks questions, commits to follow-through·
Resolvesguest concerns by following Brand recommended guest
recovery process Passion for Results· Setsand maintains high
standards for self and others, acts as a role model·
Consistentlymeets or exceeds goals· Contributesto the overall team
performance; understands how his/her role relates to others·
Sets,prioritizes and maintains focus on important activities·
Readsand interprets reports to establish goals and deliver results·
Seeksideas and best practices from other individuals, teams, and
networks andapplies this knowledge to achieve results Problem
Solving and Decision Making· Identifiesand resolves issues and
problems· Usesinformation at hand to make decisions and solve
problems; includes others whennecessary· Identifiesroot cause of a
problem and implements a solution to prevent from recurring·
Empowersothers to make decisions and resolve issues Interpersonal
Relationships & Influence· Developsand maintains relationships with
team, peers, cross functional partners andsupervisors· Operateswith
integrity; demonstrates honesty, treats others with respect,
keepscommitments· Encouragescollaboration and teamwork·
Leadsothers; negotiates and takes effective action Conflict
Management· Seeksto understand conflict through active listening·
Recognizesconflicts as an opportunity to learn, improve and grow
personally andprofessionally· Resolvessituations using facts
involved, ensuring consistency with policies andprocedures·
Escalatesissues as appropriate Business and Financial Acumen·
Understandsguest and competition; translates and applies own
expertise to address businessopportunities· Approachessituations
with an innovative mind and looks beyond the obvious to deliver
solutionsand implement change· Hasa working knowledge of profit and
loss and other key financial measurements inorder to identify
business trends, make adjustments accordingly and set goals·
Understands,analyzes and communicates the key performance/profit
levers and manages tothese measures WHAT WE OFFER With
250+restaurants in our network you will have the opportunity to
grow internally and learn new skills
• Health insurance • 401k per company policy
We use eVerify to confirm U.S. Employment eligibility.
Keywords: Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Andre, Pittsfield , SHIFT LEADER, Hospitality & Tourism , Pittsfield, Massachusetts
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