SHIFT LEADER

Company: Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Andre
Location: Pittsfield
Posted on: May 3, 2022

Job Description:

Job DescriptionJob title: shift leaderThe Shift Leader is responsible for theprofitability and overall operation of the restaurant as a compliment to themanager in charge and also in their absence. A majority of the time will bespent leading the team to meet a high guest experience along with training andcoaching new and existing employees. Guest First Culture Embracinga guest first culture is not a strategy; it is the way we should execute ourbusiness. Start by taking personal responsibility to provide the best guestservice in the industry. Together, we can accomplish this by delivering whatour guests want: quality products; fast, friendly service; and a cleanrestaurant. Quality products are prepared using the proper systems and recipesthe way the guest ordered it. Friendly service starts with you - a warmgreeting, a smile, and a thank you go a long way. A clean restaurant providesthe guest with the atmosphere they want. Let's make their day ... every guest,every day.

REsponsibilities include (but not limited to) the following OperationsExcellence for Guest Satisfaction

· Holds the guest as their highestpriority and role models exceptional guest service· Acknowledgesall guests with a friendly smile and is highly responsive to needs and specialrequests· Empowersthe team to satisfy guests and resolve problems· Communicatesclearly with each guest in a friendly and courteous way· Ensuresall orders are completed and packaged accurately and within Dunkin' Donutsspeed of service standards· Monitorsand adjusts the products in the back case according to Dunkin' Donutsmerchandising and product appearance standards· Consistentlyserves quality food and beverages to each guest· Educateson the Guest Satisfaction Survey program and ensures receipt are issued witheach order· Ensuresservice with speed are met throughout each shift at Drive Thru and FrontCounter· Executesteam service through effective deployment and communication· Ensuresthe restaurant meets food safety, sanitation and cleanliness standards duringshift· Assistswith equipment maintenance and calibration· Performstravel paths interacting with guests and taking appropriate action as needed· UtilizesRed Book or similar tool to track required documentation· Guardsthe safety and security of the crew members and guests by proactivelyidentifying and addressing opportunities TeamEnvironment

· Supports a respectful team environment· Embraceslearning and faces new challenges with enthusiasm· Supports the training of new crew members as requested by the Restaurant Manager· Recognizes crew members for their efforts and contributions during the shift· Provides consistent coaching that drivesperformance of the team to achieve goals· Seeksfeedback from others and responds positively to coaching Profitability

· Drives sales through execution ofproduct promotions including sampling and ensuring crew can properly describeand prepare all promotional products· Providesfeedback, information and suggestions to Restaurant Manager · Communicates shift goals and results toteam· Ensures the shift is properly staffedand the team is properly deployed to meet standards and goals· Manages cash over/short during shift throughaccurate counting and cashier assignment · Manages food cost during shift throughaccurate tracking and minimizing waste, following prep plans, and completingdaily inventory as assigned· Manages labor cost during shift throughproper delegation, balancing guest focus with task assignment· Reports all equipment and facility issuesto Restaurant Manager· Ensures processes and policies arefollowed on their shift QUALIFICATIONS· Fluent in English· Restaurant, retail, or supervisory experience· Basic computer skills· At least 18 years of age (where applicable)· Basic writing skills · High School diploma, or equivalent· Basic mathskill and financial acumen· Must haveopen availability to work all shifts· Transportation:to work, banking if needed, attend all meetings and training as requiredCompetencies Guest Focus· Understandsand exceeds guest expectations, needs and requirements· Developsand maintains guest relationships· Displaysa sense of urgency with guests· Seeksways to improve guest satisfaction; asks questions, commits to follow-through· Resolvesguest concerns by following Brand recommended guest recovery process Passion for Results· Setsand maintains high standards for self and others, acts as a role model· Consistentlymeets or exceeds goals· Contributesto the overall team performance; understands how his/her role relates to others· Sets,prioritizes and maintains focus on important activities· Readsand interprets reports to establish goals and deliver results· Seeksideas and best practices from other individuals, teams, and networks andapplies this knowledge to achieve results Problem Solving and Decision Making· Identifiesand resolves issues and problems· Usesinformation at hand to make decisions and solve problems; includes others whennecessary· Identifiesroot cause of a problem and implements a solution to prevent from recurring· Empowersothers to make decisions and resolve issues Interpersonal Relationships & Influence· Developsand maintains relationships with team, peers, cross functional partners andsupervisors· Operateswith integrity; demonstrates honesty, treats others with respect, keepscommitments· Encouragescollaboration and teamwork· Leadsothers; negotiates and takes effective action Conflict Management· Seeksto understand conflict through active listening· Recognizesconflicts as an opportunity to learn, improve and grow personally andprofessionally· Resolvessituations using facts involved, ensuring consistency with policies andprocedures· Escalatesissues as appropriate Business and Financial Acumen· Understandsguest and competition; translates and applies own expertise to address businessopportunities· Approachessituations with an innovative mind and looks beyond the obvious to deliver solutionsand implement change· Hasa working knowledge of profit and loss and other key financial measurements inorder to identify business trends, make adjustments accordingly and set goals· Understands,analyzes and communicates the key performance/profit levers and manages tothese measures WHAT WE OFFER With 250+restaurants in our network you will have the opportunity to grow internally and learn new skills

• Health insurance • 401k per company policy

We use eVerify to confirm U.S. Employment eligibility.

Keywords: Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Andre, Pittsfield , SHIFT LEADER, Hospitality & Tourism , Pittsfield, Massachusetts