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Wholesale Customer Service Support Associate

Company: Annie Selke
Location: Pittsfield
Posted on: May 11, 2022

Job Description:

We're excited to be looking for a Wholesale Customer Service Support Associate to join our rapidly growing team in Pittsfield, MA. Reporting directly to our Sr. Manager, Sales operation the Wholesale Customer Service Support Associate will prepare and manage documents, oversee communication with over 40 sales reps and 5 showrooms and work closely with our established and award winning customer service team. The position will have the skills to build strong business relationships in a professional manner through verbal and written communication. They will exercise good judgement and objectivity, serving as a champion for both staff and leadership. The perfect candidate for this role will be someone with proven experience in all administrative tasks, be willing to travel, and a passion for organization and communication.How will you support the team?

  • Maintain all documents for customer service, sales reps and showrooms.
  • Offer daily support to Customer Service department, sales reps and showrooms.
  • Build and maintain strong business relationship with showroom staff and sales reps.
  • Preparing and communicate documents/reports.
  • Send all print material to showrooms.
  • Send reps needed print material and samples.
  • Maintains Sales Rep territory & contact info list.
  • Improve quality of shared documents.
  • Communicate with manager and other departments as needed to solve ongoing issues and raise awareness of needed improvement.
  • Some travel required.
  • Assist in other areas to support other department goals and objectives as neededWe're Looking for someone with...
    • High school diploma or equivalent.
    • Experience in a similar administrative role is a plus.
    • Ability to perform all aspects of preparing and managing documents.
    • Strong verbal and written communication skills.
    • Ability to manage multiple tasks and projects.
    • Strong problem-solving skills.
    • Excellent organizational and time management skills, with an appropriate sense of urgency.
    • Ability to work both independently and in a team atmosphere while focusing on multiple tasks.
    • Knowledge of Windows and Microsoft office skills with an intermediate to advanced level in Microsoft Excel.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.Fresh American LLC, d/b/a The Annie Selke Companies, is an equal opportunity employer. Why join us?
      • Our team is made up of sociable, fun, creative, and passionate people -- who are driven and great at what they do.
      • We work hard, but have fun as well. We have a pet friendly office and biweekly Summer BBQs to bring the team together.
      • We're growing rapidly, so we've got tons of exciting growth opportunities for our amazingly talented team. We always look internally first.
      • The usual items you'd expect - your choice of two options for medical care subsidized by the company, with optional dental, vision, a company matching 401 (k) plan at 4%, employee discounts, fun team events, and much more.About The Annie Selke Companies The Annie Selke Companies have achieved continuous success since our beginning in 1994. We believe your home should make you happy. The best way to achieve that happiness is by surrounding yourself with people, pets, and amazing products. For over 20 years, we've created bedding, rugs, sleepwear, and home furnishings for you (and us) to love - stylish pieces that stand out and stand the test of time. Come join us in Bringing Happy Home! .


Keywords: Annie Selke, Pittsfield , Wholesale Customer Service Support Associate, Hospitality & Tourism , Pittsfield, Massachusetts

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