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Wholesale Customer Service Representative

Company: Annie Selke
Location: Pittsfield
Posted on: May 16, 2022

Job Description:

We're excited to be looking for an Wholesale Customer Service Representative to join our rapidly growing team in Pittsfield, MA. Reporting directly to the Sr. Manager, Sales Operations, the Wholesale Customer Service Representative is responsible for assisting in a variety of duties and key functions to support the Sales Representatives & Director in increasing sales volume and customer/market penetration of new business within an assigned territory. The position will also support our award winning customer service team with inquiries and complaint resolutions. Some territories assigned may require regular evening hours. The position will be a collaborator with the ability to work effectively both in a team as well as independently throughout the day. They will exercise good judgement and objectivity, serving as a champion for both customers and staff.

The perfect candidate for this role will be someone with proven excellence in customer service skills and a professional passion for sales opportunities.

How will you support the team?
Process incoming sales orders into SAP and follow up with territory managers and/or customers on pending issues.
Provide proactive support and service in all interactions (i.e., receipt of new catalog, receipt status of shipment, MRL, NR), introduction of new products and marketing/merchandise suggestions.
Work closely with territory representatives to collaboratively increase sales goals and territory goals.
Conduct sales analysis across various metrics (by broker, account, product line, sales program) within assigned territory to proactively identify and act upon trends and opportunities to maximize sales opportunities.
Support territory representatives' participation in regional trade shows, customer demonstrations as well as educational tours within the territory.
Conduct outbound calls within territory to meet established goals (i.e., upsell opportunities based on the selling season, introduction of new products or promotional opportunities, etc.)
Proactively manage customer complaints and provide solutions to problems (i.e., incorrect items received, damaged shipment shipping costs, etc.)
Manage customer feedback to centralize reseller product and service inquiries.
Additional Responsibilities
Occasional travel on sales-related business.
Perform other job duties as assigned.
May be required to work more than 40 hours per week periodically as business needs require.
Must follow all company safety policies and procedures.
May be required to lift to 50 lbs., stand, reach, and climb ladders at Trade Shows.
We're Looking for someone with...
BA or equivalent work experience.
Minimum 3 + years customer service/sales experience, preferably in consumer goods market.
Excellent customer service and sales skills with the ability to interact effectively with all levels of customer to determine customer needs, resolve issues, and support sales opportunities.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Strong computer skills (Microsoft Office preferred), specifically spreadsheet applications.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.
Fresh American LLC, d/b/a The Annie Selke Companies, is an equal opportunity employer.

Why join us?
Our team is made up of sociable, fun, creative, and passionate people -- who are driven and great at what they do.
We work hard, but have fun as well. We have a pet friendly office and biweekly Summer BBQs to bring the team together.
We're growing rapidly, so we've got tons of exciting growth opportunities for our amazingly talented team. We always look internally first.
The usual items you'd expect - your choice of two options for medical care subsidized by the company, with optional dental, vision, a company matching 401 (k) plan at 4%, employee discounts, fun team events, and much more.
About The Annie Selke Companies

The Annie Selke Companies have achieved continuous success since our beginning in 1994. We believe your home should make you happy. The best way to achieve that happiness is by surrounding yourself with people, pets, and amazing products. For over 20 years, we've created bedding, rugs, sleepwear, and home furnishings for you (and us) to love - stylish pieces that stand out and stand the test of time. Come join us in Bringing Happy Home!



Keywords: Annie Selke, Pittsfield , Wholesale Customer Service Representative, Hospitality & Tourism , Pittsfield, Massachusetts

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