Associate, Customer Service
Company: Annie Selke
Location: Pittsfield
Posted on: July 27, 2022
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Job Description:
Description:
We're excited to be hiring for an Associate, Customer Service to
join our rapidly growing and award winning team in Pittsfield, MA.
Reporting to the Manager, Customer Service, this role will provide
support to our customer service and territory manager with daily
tasks outlined below and other projects based on the needs of the
department. The position will be a collaborator with the ability to
work effectively both in a team as well as independently. They will
exercise good judgement and objectivity, serving as a champion for
our customers and customer service staff.The ideal candidate for
this position will be reliable, self-motivated, and have a keen eye
for detail. How will you support the team?Answer incoming phone
calls and emails promptly Provide a high level of service to our
customers by assisting them with any general questions, product
questions and coordination, checking available inventory, order
tracking, etc. Additional written and verbal correspondence as
needed. Efficient and accurate processing of all customer orders
during the same day of receipt. Be able to accurately quote lead
times, pricing, order information, retail store locations etc. Work
within existing processes and procedures to assure the highest
possible level of accuracy in order processing. Continually
maintain and improve product line knowledge Assist with training
new associates as necessary Maintain a professional demeanor with
customers, co-workers. Work as an active team member within the
company and department. Assist as needed. Maintain accurate
customer records and files. Other duties as needed to support
department goals and objectives. We're looking for someone
with...2+ years of previous customer service experience Direct work
experience in a small call center environment a plusHigh school
diploma or equivalent requiredFriendly, professional personality
Ability to sit 6-8 hours a day Fluency in written and spoken
English Windows 2000 or XP, Microsoft Office, and verbal
skillsAbility to manage multiple tasks during a typical day
Excellent organizational and time management skills Why join us?Our
team is made up of sociable, fun, creative, and passionate people
-- who are driven and great at what they do. We work hard, but have
fun as well. We have a pet friendly office and biweekly Summer BBQs
to bring the team together.We're growing rapidly, so we've got tons
of exciting growth opportunities for our amazingly talented team.
We always look internally first.The usual items you'd expect - your
choice of two options for medical care subsidized 70% by the
company, dental, vision, a company matching 401 (k) plan at 4%,
employee discounts, fun team events, and much more.About The Annie
Selke CompaniesThe Annie Selke Companies have achieved continuous
success since our beginning in 1994. We believe your home should
make you happy. The best way to achieve that happiness is by
surrounding yourself with people, pets, and amazing products. For
over 20 years, we've created bedding, rugs, sleepwear, and home
furnishings for you (and us) to love - stylish pieces that stand
out and stand the test of time. Come join us in Bringing Happy
Home!
Requirements:
PI185967971
Keywords: Annie Selke, Pittsfield , Associate, Customer Service, Hospitality & Tourism , Pittsfield, Massachusetts
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