Restaurant Manager

Company: Hay Creek Hotels
Location: Saratoga Springs
Posted on: February 26, 2026

Job Description:

Job Description Job Description Type or Copy/Paste Job Description here Key Responsibilities: Lead the front-of-house team through effective onboarding, training, development, and ongoing motivation, ensuring high performance and alignment with service standards. Create and manage efficient, cost-effective staff schedules based on business forecasts and departmental budgets. Oversee inventory control, ordering, and proper product storage to ensure smooth day-to-day operations. Conduct daily pre-shift meetings to review service priorities, VIP guests, specials, and guest feedback. Develop and execute on-site sales and marketing initiatives to enhance guest engagement and maximize revenue. Engage with guests regularly to ensure satisfaction and resolve any concerns promptly and professionally. Expedite food service during high-volume periods to maintain exceptional service flow and timing. Ensure adherence to all food safety regulations and allergy protocols; support the team during peak service times. Partner with the Food & Beverage Director to achieve operational goals, maintain labor efficiency, and successfully execute private events. Maintain accurate POS data including pricing, menus, specials, and inventory. Conduct performance evaluations and manage team accountability, including administering progressive discipline as needed. Type or Copy/Paste Requirements here Essential Functions - Restaurant Manager Oversee daily front-of-house operations to ensure smooth, efficient, and guest-focused service throughout all meal periods. Greet and interact with guests in a professional and warm manner, fostering a welcoming environment consistent with Hay Creek Hotels' Host Philosophy . Supervise team members in greeting, seating, taking orders, and serving guests in accordance with company service standards. Lead and manage liquor, beer, and wine inventory-ensuring accurate counts and timely ordering. Communicate needs to the F&B Director or appropriate vendors. Assist in the development and training of staff on beverage offerings, including wine pairings and cocktail knowledge. Ensure compliance with all alcohol service regulations, maintaining proper certifications for yourself and all team members. Set up temporary or banquet bar service as needed, including prep of garnishes, mixes, and supplies. Monitor adherence to portioning and recipe standards to maintain consistency and profitability. Resolve guest complaints or issues promptly and with a service recovery mindset. Guide team performance under pressure during peak service times, ensuring calm, organized, and professional operations. Maintain cleanliness, organization, and safety standards in all front-of-house areas. Train staff on upselling and suggestive selling techniques to enhance guest experience and improve check averages. Process payments, oversee cash handling, and ensure accuracy in POS transactions and reporting. Complete administrative responsibilities including scheduling, timekeeping, staff coaching, and reporting. Support the F&B Director in managing labor and operating costs in line with budgeted goals. Perform other management duties as assigned to support restaurant success. Required Experience: High School diploma or equivalent required; hospitality or culinary education a plus Minimum 2 years' experience in a supervisory or management role in a high-volume or fine dining restaurant Strong working knowledge of Point of Sale systems (preferably Toast, Micros, or similar) Alcohol service certification preferred (or willingness to obtain upon hire) Proven ability to lead teams with a positive, service-driven approach Excellent communication, organizational, and conflict resolution skills Flexible availability including mornings, evenings, weekends, holidays, and special events Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Merit and Cost of Living Adjustments Benefits: Complimentary Meals Daily Free Parking Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.) Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating Employee Recognition Program - 'Delight and Surprise Dollars' Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Keywords: Hay Creek Hotels, Pittsfield , Restaurant Manager, Hospitality & Tourism , Saratoga Springs, Massachusetts