PittsfieldRecruiter Since 2001
the smart solution for Pittsfield jobs

Customer Service Representative

Company: Wayfair
Location: Pittsfield
Posted on: December 1, 2019

Job Description:

Customer Service RepresentativeAt Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair. What You'll Do

  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
  • Exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies
  • Demonstrate conflict management skills and maintain professional composureWhat You'll Need
    • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
    • Excellent communication and relationship building skills
    • Passion for helping others
    • A successful track record working in a high-volume environment
    • Regular and reliable attendance
    • High school diploma/GED or equivalent customer-facing work experience

Keywords: Wayfair, Pittsfield , Customer Service Representative, Hospitality & Tourism , Pittsfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Temporary Retail Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Albany
Posted on: 12/13/2019

Breakfast Attendant - Residence Inn Boston Cambridge - (19137734)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International
Location: Worcester
Posted on: 12/13/2019

Retail Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you''re (more...)
Company: Shipt
Location: Worcester
Posted on: 12/13/2019


RN / Registered Nurse / Massachusetts / Any / Travel RN-Labor and Deli
Description: Specialty: RN-Labor and Delivery - TravelLocations: Worcester, MassachusettsShift: 7P to 7:30ADuration: 12 weeksStart Date: ASAPJob Description ul li Responsible for assisting, supporting and educating (more...)
Company: All Medical Personnel
Location: Worcester
Posted on: 12/13/2019

Part Time Retail Inventory Associate - Travel
Description: Part Time Retail Inventory Associate - Travel br br Here at RGIS, you count br br We are looking for a reliable, accurate, and efficient Part Time Inventory Associate to join our exciting team. (more...)
Company: RGIS
Location: Pittsfield
Posted on: 12/13/2019

Retail Store Manager
Description: Here's to the leader in you. br br It's time to do something you love, work with a purpose, and take on a challenge like never before. Meet T-Mobile, America's Un-carrier, serving 50 million wireless (more...)
Company: T-Mobile
Location: Albany
Posted on: 12/11/2019

Retail Beauty Sales - Clinique - (Colonie) - Albany, NY
Description: Retail Beauty Sales - Clinique - Colonie - Albany, NY Brand: Clinique Description Position Summary: As one of our highly skilled make-up artists you will combine your creative and technical expertise (more...)
Company: Clinique
Location: Albany
Posted on: 12/13/2019

Housekeeping Aide - The Ritz-Carlton, Boston - (19172680)
Description: Housekeeping Aide At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International, Inc.
Location: Worcester
Posted on: 12/13/2019

Retail Sales Consultant
Description: Job Summary br br Here's your opportunity to join an unstoppable team at a company that's setting a new standard in wireless. This position puts you on the leading edge of a brand that is changing (more...)
Company: Sprint
Location: Albany
Posted on: 12/13/2019

Seasonal Retail Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you''re (more...)
Company: Shipt
Location: Worcester
Posted on: 12/13/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Pittsfield RSS job feeds