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Help Desk Analyst I

Company: Robert Half Technology
Location: Pittsfield
Posted on: November 23, 2019

Job Description:

If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Financial Services field. We especially want to hear from Help Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is a long-term temporary opportunity. Your responsibilities in this role - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems - Independently investigate and implement solutions to technical issues - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups - Offer IT support for operating systems, productivity software, and a variety of other applications used internally- Active Directory experience desired - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications - Firm grasp of basic networking concepts - Background in user administration and bug fixing in a client server environment - Good understanding of IT support ticketing systems - Strong problem-solving skills - provided by Dice

Keywords: Robert Half Technology, Pittsfield , Help Desk Analyst I, IT / Software / Systems , Pittsfield, Massachusetts

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