Merchandise Associate

Company: The TJX Companies, Inc.
Location: Pittsfield
Posted on: November 18, 2020

Job Description:

Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

Responsibilities:

Role models established customer experience practices with internal and external customers

Supports and embodies a positive store culture through honesty, integrity, and respect

Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures

Promotes credit and loyalty programs during customer interactions

Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards

Accurately processes and prepares merchandise for the sales floor following company procedures and standards

Initiates and participates in store recovery as needed throughout the day

Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store

Provides and accepts ongoing recognition and constructive feedback

Adheres to all labor laws, policies, and procedures

Supports and participates in store shrink reduction goals and programs

Participates in safety awareness and maintenance of a risk-free environment

Performs other duties as assigned

Requirements:

Possesses excellent customer service skills

Able to work a flexible schedule to support business needs

Possesses strong organizational skills with attention to detail

Capable of handling multiple tasks at one time

Able to respond appropriately to changes in direction or unexpected situations

Possesses strong communication skills

Capable of lifting heavy objects with or without reasonable accommodation

Works effectively with peers and supervisors to accomplish tasks

Retail customer experience preferred

At HomeGoods, we embrace the unknown?—with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different—here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: HomeGoods Store 0132 || 694 Merrill Road Suite 9 || Pittsfield || MA || 01201

Nearest Major Market: Pittsfield

Keywords: The TJX Companies, Inc., Pittsfield , Merchandise Associate, Other , Pittsfield, Massachusetts