Sales and Service Representative
Company: AAA Northeast
Posted on: May 3, 2021
Provides sales and service to members in the areas of membership,
reservations and other branch products and services including
providing registry services were applicable. Achieves assigned
minimum standards for sales and referrals for recommending Club
products and services. Adheres to the Club Customer Service
Standards and values with all interactions.
Develops comprehensive knowledge of products and services offered
by AAA Northeast. Consistently meets and/or exceeds minimum member
satisfaction scores and other related position related goals.
Utilizes systems/technology & cross selling techniques to create an
overall positive member experience, while enhancing the value of
Provides registry services, including processing confidential
documents and information, inputting information into databases and
systems ensuring all State and Federal requirements are met. View
and issue secure documents and verify identities as well as have
substantial contact with members of the public seeking services or
information. Services vary by state but include State Drivers
Licensing, State ID, Registration services and issuance of Federal
Real ID endorsements. Attention to detail is a must including the
ability to review applications and forms for completeness and
compliance with laws, rules, regulations and standards.
Provides assistance to members for all travel needs, car rentals,
accommodations and points of interest; provides AAA publications
and other materials to members; makes hotel, car, bus and ferry
reservations for members; counsels and books members special
packages/city tours or travel promotions.
Promote the sales of primary and associate memberships, counsels
public on benefits accruing to AAA members, including AAA Premier,
Plus, AAA credit card program and other branch promotions; makes
any changes on existing memberships and assists members with
Assists members with International/Inter-American Driving Permit,
passport photos, foreign currency, theme park tickets,
entertainment tickets, and all other Club products to members.
Adheres to all policies and procedures pertaining to the security
of cash, ticket inventory and other Club property.
Receives payments from walk-in members for a myriad of products and
services including, but not limited to membership dues, insurance
premiums, travel agency purchases, entertainment and amusement park
tickets IDP's, IADP's passport photos, travel store products,
Acts as a liaison with other departments, including but not limited
to; Travel, Insurance, Membership, Finance, IT, Member Relations to
coordinate and gather appropriate information for the member or
Performs other job related duties as required. Performs job duties
according to department policies, procedures and practices within
scope of authority.
High School diploma or GED required
Must pass a federal background and fingerprinting check (as
applicable by state)
1 year customer service experience preferred
Skills & Abilities:
Ability to convince others to buy goods/services or to otherwise
change their minds or actions.
Encourage and build mutual trust, respect, and cooperation with
others and maintain them.
Ability to address various high volume and challenging
Ability to listen to, understand, and communicate with others by
telephone, in written form, electronically, or in person.
Ability to apply general rules to specific problems to produce
answers that make sense.
Ability to add, subtract, multiply, or divide quickly and
Ability to operate a computer with relevant software
Ability to maintain confidentiality.
AAA Northeast is driven by the diverse talents, skills, passions
and expertise of our team. Were continuously expanding and
redefining our innovative products and services to create the best
experiences for our members. As we continue to grow, our mission
remains the same: helping and serving is a way of life. Its why
weve earned the trust of millions, and why AAA Northeast has
remained a resilient and reliable brand for over a century.
Keywords: AAA Northeast, Pittsfield , Sales and Service Representative, Other , Pittsfield, Massachusetts
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