Retail Print Production Sales Supervisor

Company: Staples
Location: Pittsfield
Posted on: June 3, 2021

Job Description:

Description

Staples is focused on our customer and our community, whileempowering you to learn, grow and deliver. As a Print & Marketing Supervisor (i.e. PrintProduction SalesSupervisor), you will be collaborative and inclusivein helping our customers while being part of a fun, team-oriented retailculture. Youll lead a team in driving resultsfor key metrics by selling and providing a total print and marketing solutionfor customers while helping them achieve their Printand Marketing goals.

• Bonus plan, flexible full-time hours/shifts andgenerous paid time off; hiring immediately

• Compensation based onqualifications and experience. Staples reserves the right to pay more or less.

• Full medical benefitspackage, 401(k) with company match, and many more benefits

• Associate storediscount and more perks (discounts on mobile plans and other retailers, etc.)

   

• After applying, engage in a brief conversationvia text or e-mail (typicallysame day) to schedule an interview. Well let you know ifyoure not eligible. In-person interviews are at the store location

Provide strongleadership in community, customer service, and team development.

• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Connect with customers and build relationships to offer and provide value added print and marketing solutions

• Review and executeinternal communications and coach associates in exceptional service, consultativeselling, and total solutions

   

Play an active role in helping your store, yourpeople and your customer win.

• Offer creative solutions to customers so that Staples is their go-to partner for all copy & print marketing solutions in the future
• Leverage Salesforce.com to actively manage top customers through in-store engagement and proactive outreach to grow relationships that result in net incremental sales
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Utilize order intake tools to consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
• Be flexible to perform other duties as assigned

• Able to work a flexible schedule (including nights and weekends)
• Experience leading a team and/or supervising others while managing many priorities
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
• Attention to detail and keen eye for noticing quality issues throughout the production process
• Experience overcoming objection and engaging with customers to understand their needs
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
• Staples does not sponsor applicants for work visas for this position

Preferred Skills and Experience:

• Experience in a fast-paced customer service, selling, and/or copy & print production environment
• Desktop publishing software experience including Adobe and Publisher

Keywords: Staples, Pittsfield , Retail Print Production Sales Supervisor, Other , Pittsfield, Massachusetts