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FT Customer Support Representative (Work From Home)

Company: Phocas Software
Location: Pittsfield
Posted on: January 9, 2022

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / 401k / Company paid medical, vision and dental - As a Customer Support Rep you'll: Deliver technical support and resolve request issues from Phocas' end users; Perform detailed troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management; Conduct end user training to ensure customer optimization of the solution/s; Document, track, monitor, and report on support cases...Hiring Fast > >

Keywords: Phocas Software, Pittsfield , FT Customer Support Representative (Work From Home), Other , Pittsfield, Massachusetts

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