Senior Universal Banker - Allendale Branch - Pittsfield, MA
Company: Trustco Bank
Location: Pittsfield
Posted on: May 28, 2023
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Job Description:
EEO Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. Job Title: Senior Universal
BankerReports to: Business BankerFLSA Status: Non-ExemptSalary
Grade: NE20 ($24.00 - $33.00 per hour)Supervisory Responsibility:
YesSUMMARY:The Senior Universal Banker is responsible for the
administration and efficient daily operation of a full service
branch office, including operations, lending, product sales,
customer service, and security and safety in accordance with the
Bank's objectives. Develops new deposit and loan business; provides
a superior level of customer relations and promotes the sales and
service culture through coaching, guidance and staff motivation;
achieves branch sales goals through new business sales, referrals
and retention of account relationships. Provides leadership,
training and supervision; delegates day to day operations to the
associate banker or other branch personnel. Responsible for
attaining established Bank and branch goals through active
participation in sales management programs. ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be
assigned by supervisor and/or Trustco Bank's Board of
Directors.Responsible for all in branch customer service requests.
Responsible for opening a till in the absence of the Associate
Banker.Will be assigned referral, account, and retention
goals.Builds and promotes branch identity, drives sales and
promotes overall ownership and accountability for improving
customer service and branch success.Implements and administers new
products or programs including sales promotion and incentive
programs, and encourages staff member participation to stimulate
new growth.Originates installment loans.Supervises Universal Banker
and Associate Bankers.Makes recommendations on the following issues
which are given particular weight; assigning jobs, promotions,
performance appraisals, counseling, disciplines, and
terminations.Provides training in bank policies and procedures;
conducts regular staff meetings.Maintains security measures to
protect against criminal and fraudulent activity, unnecessary risk,
and exposure.Maintains communications between the branch and
management through regular reporting and attending staff
meetings.Knows all features and benefits of the bank's products,
services, and current promotions.Provides quality customer service
through personal contact with customers and prospects in adherence
with company policy.Handles customer issues in person or over the
phone with their bank product or service by assisting in
researching and solving the issue.Reviews and approves requests
such as large check cashing requests, authorizing bank checks or
general ledger tickets, and the approval of various reports,
paperwork and cash counts.Works to meet existing branch performance
standards in areas such as operating control loss, associate
banker's level of experience, bank secrecy, and compliance with
established policies and procedures.Continues to building
proficiency of banking principles and sales techniques by attending
internal training, external training, and completion of continuing
education courses.REQUIRED EDUCATION/EXPERIENCE:High School Diploma
or equivalent education or experience.Supervisory
experience.Customer service experience.Cash handling
experience.Effective verbal communication skills.Well organized
with the ability to manage multiple tasks.Ability to work well in
small groups.PREFERRED EDUCATION/EXPERIENCE:Bachelor's
degree.Previous banking experience.POSITION TYPE/EXPECTED HOURS:
This is a full time position. Work hours are scheduled around the
following branch hours*:Monday 9:00am - 5:00pmTuesday 9:00am -
3:00pmWednesday 9:00am - 5:00pmThursday 9:00am - 6:00pmFriday
9:00am - 6:00pmSaturday 9:00am - 1:00pmSunday Closed Employees will
be scheduled to arrive half an hour prior to the opening of the
branch and work fifteen to thirty minutes following the closing of
the branch. Evening and weekend work may be required as job duties
demand.*Hours may vary by branch. TRAVEL: Occasionally upon
request. LANGUAGE SKILLS:Must be able to speak, read, write, and
understand the primary language(s) used in the workplace; bilingual
skills a plus. Ability to read, analyze, and interpret general
business information, including but not limited to company policies
and procedures. Ability to effectively present information and
respond to questions from groups of managers and customers.PHYSICAL
DEMANDS: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.Ability to lift 10 to 20 lbs. Must be able to
stand for long periods of time.Must have dexterity to handle
money.Must use hands to operate office machines.Ability to
communicate both in person and/or by telephone.WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.For the most part, ambient room temperatures,
lighting and traditional equipment as found in a typical office /
retail environment.OTHER DUTIES:Please note this job description is
not designed to cover or contain a comprehensive listing of all
activities, duties or responsibilities that are required of the
employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.AFFIRMATIVE ACTION
PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:Trustco Bank is an
equal opportunity/affirmative action employer. It is the policy of
Trustco Bank to take affirmative action in affording equal
employment opportunities to all qualified persons without regard to
race, color, religion, sex, national origin, age, marital status,
genetic information, disability or protected veteran status.This
includes, but is not limited to, the following: Hiring, placement,
upgrading, transfer, demotion or promotionRecruitment, advertising
or solicitation for employmentTreatment during employmentRates of
pay or other forms of compensationSelection for training, including
apprenticeshipLayoff or terminationIt is the policy of Trustco Bank
to cooperate to the fullest extent with the applicable regulations
of the Civil Rights Act and any legislation on Equal Employment
Opportunity.PDN-990d191c-8815-4098-a1d5-9308b5b78cb1
Keywords: Trustco Bank, Pittsfield , Senior Universal Banker - Allendale Branch - Pittsfield, MA, Other , Pittsfield, Massachusetts
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