Universal Banker - Allendale Branch - Pittsfield, MA
Company: Trustco Bank
Location: Pittsfield
Posted on: May 28, 2023
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Job Description:
EEO Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. Job Title: Universal Banker
Reports to: Senior Universal Banker FLSA Status: Non-ExemptSalary
Grade: NE13 ($18.00 - $23.50 per hour)Supervisory Responsibility:
YesSUMMARY:The Universal Banker supports the Senior Universal
Banker by overseeing the efficient operation of the branch to
ensure all operational functions are completely and properly
performed by the staff while conveying a feeling of trust, service,
security and satisfaction to customers and staff. The duties of the
Universal Banker are contingent on the scope of the services that
are offered at the facility. The Universal Banker must have a
familiarity with IRA services and personal banking products and
services.ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned by supervisor and/or
Trustco Bank's Board of Directors.Responsible for all in branch
customer service requests.Responsible for opening a till in the
absences of the Associate Banker. Will float between assigned
branches to assist with scheduling needs.Manages the branch and
supervises the Associate Banker in the absence of Senior Universal
Banker.Builds and promotes branch identity, drives sales and
promotes overall ownership and accountability for improving
customer service and branch success.Provides above standard
customer service through personal contact with customers and
prospects in adherence with company policy.Handles customer issues
in person or over the phone and will follow up with a resolution to
the issue.Reviews and approves requests such as large check cashing
requests, authorizing bank checks or general ledger tickets, and
the approval of various reports, paperwork and cash counts.Works to
meet existing branch performance standards in areas such as
operating control loss, Associate Banker's level of experience,
bank secrecy, and compliance with established policies and
procedures.Continues to build proficiency of banking principles and
sales techniques by attending internal training, external training,
and completion of continuing education courses.REQUIRED
EDUCATION/EXPERIENCE:High School Diploma or equivalent education or
experience.Supervisory experience.Customer service experience.Cash
handling experience.Effective verbal communication skills.Well
organized with the ability to manage multiple tasks.Ability to work
well in small groups.PREFERRED EDUCATION/EXPERIENCE:Bachelor's
degree.Previous banking experience.POSITION TYPE/EXPECTED HOURS:
This is a full time position. Work hours are scheduled around the
following branch hours*:Monday 9:00am - 5:00pmTuesday 9:00am -
5:00pmWednesday 9:00am - 5:00pmThursday 9:00am - 5:00pmFriday
9:00am - 6:00pmSaturday 9:00am - 12:00pmSunday Closed Employees
will be scheduled to arrive half an hour prior to the opening of
the branch and work fifteen to thirty minutes following the closing
of the branch.*Hours may vary by branch. TRAVEL: Travel using
personal vehicle, occasional overnight travel. Valid driver's
license required. LANGUAGE SKILLS:Must be able to speak, read,
write, and understand the primary language(s) used in the
workplace; bilingual skills a plus. Ability to read, analyze, and
interpret general business information, including but not limited
to company policies and procedures. Ability to effectively present
information and respond to questions from groups of managers and
customers.PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Ability to lift 10
to 20 lbs. Must be able to stand for long periods of time.Must have
dexterity to handle money.Must use hands to operate office
machines.Ability to communicate both in person and/or by
telephone.WORK ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.For the most part, ambient room
temperatures, lighting and traditional equipment as found in a
typical office / retail environment.OTHER DUTIES:Please note this
job description is not designed to cover or contain a comprehensive
listing of all activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without
notice.AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY
STATEMENT:Trustco Bank is an equal opportunity/affirmative action
employer. It is the policy of Trustco Bank to take affirmative
action in affording equal employment opportunities to all qualified
persons without regard to race, color, religion, sex, national
origin, age, marital status, genetic information, disability or
protected veteran status.This includes, but is not limited to, the
following: Hiring, placement, upgrading, transfer, demotion or
promotionRecruitment, advertising or solicitation for
employmentTreatment during employmentRates of pay or other forms of
compensationSelection for training, including apprenticeshipLayoff
or terminationIt is the policy of Trustco Bank to cooperate to the
fullest extent with the applicable regulations of the Civil Rights
Act and any legislation on Equal Employment Opportunity.
PDN-990d191c-9f7b-463a-b746-27e4df533ea5
Keywords: Trustco Bank, Pittsfield , Universal Banker - Allendale Branch - Pittsfield, MA, Other , Pittsfield, Massachusetts
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