Teller - Allendale Branch - Pittsfield, MA
Company: Trustco Bank
Location: Pittsfield
Posted on: May 28, 2023
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Job Description:
Job Title: TellerReports to: Branch ManagerFLSA Status:
Non-ExemptSalary Grade: NE8 ($15.00 - $18.00 per hour)Supervisory
Responsibility: NoSUMMARY:Provides above standard customer service.
Accurately and efficiently completes customer transactions.
Responsible for following and adhering to all bank operational and
security policies and procedures including compliance and privacy
policies and procedures to maintain customer
confidentiality.ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned by supervisor and/or
Trustco Bank's Board of Directors.Assists customers with all cash
and non-cash related transactions and services. This includes but
is not limited to: check cashing, processing deposits, processing
loan or credit card payments, answering balance inquiries or other
account questions, admitting customers to their safe deposit box,
etc. Processes the night drop and balances the Automated Teller
Machines on a daily basis.Balances individual till every
day.Ensures that the appearance of the counter areas are neat,
organized, and in accordance with bank policy.Ensures all
negotiable and confidential records are properly secured each
day.Maintains reports and logs for record retention.Cross-sells the
Bank's products and services to promote branch growth.Continues to
building proficiency of banking principles and sales techniques by
attending internal training, external training, and completion of
continuing education courses.REQUIRED EDUCATION/EXPERIENCE:High
School Diploma or equivalent education or experience.Customer
service experience.Cash handling experience.Effective verbal
communication skills.Well organized with the ability to manage
multiple tasks.Ability to work well in small groups.PREFERRED
EDUCATION/EXPERIENCE:Previous banking experience.POSITION
TYPE/EXPECTED HOURS: This is a full-time position. Work hours are
scheduled around the following branch hours*:Monday 9:00am -
5:00pmTuesday 9:00am - 3:00pmWednesday 9:00am - 5:00pmThursday
9:00am - 6:00pmFriday 9:00am - 6:00pmSaturday 9:00am - 1:00pmSunday
Closed Employees will be scheduled to arrive half an hour prior to
the opening of the branch and work fifteen to thirty minutes
following the closing of the branch.*Hours may vary by branch.
TRAVEL: Occasionally upon request. LANGUAGE SKILLS:Must be able to
speak, read, write, and understand the primary language(s) used in
the workplace; bilingual skills a plus. Ability to read, analyze,
and interpret general business information, including but not
limited to company policies and procedures. Ability to effectively
present information and respond to questions from groups of
managers and customers.PHYSICAL DEMANDS: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.Ability to
lift 10 to 20 lbs. Must be able to stand for long periods of
time.Must have dexterity to handle money.Must use hands to operate
office machines.Ability to communicate both in person and/or by
telephone.WORK ENVIRONMENT:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.For the most part, ambient room
temperatures, lighting and traditional equipment as found in a
typical office / retail environment.OTHER DUTIES:Please note this
job description is not designed to cover or contain a comprehensive
listing of all activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without
notice.AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY
STATEMENT:Trustco Bank is an equal opportunity/affirmative action
employer. It is the policy of Trustco Bank to take affirmative
action in affording equal employment opportunities to all qualified
persons without regard to race, color, religion, sex, national
origin, age, marital status, genetic information, disability or
protected veteran status.This includes, but is not limited to, the
following:Hiring, placement, upgrading, transfer, demotion or
promotion.Recruitment, advertising or solicitation for
employment.Treatment during employment.Rates of pay or other forms
of compensation.Selection for training, including
apprenticeship.Layoff or termination.It is the policy of Trustco
Bank to cooperate to the fullest extent with the applicable
regulations of the Civil Rights Act and any legislation on Equal
Employment Opportunity.EEO Statement: We are an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status or any other characteristic protected by law.
PDN-990d191c-478f-4143-94f9-f7824d11056b
Keywords: Trustco Bank, Pittsfield , Teller - Allendale Branch - Pittsfield, MA, Other , Pittsfield, Massachusetts
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