IT Help Desk Technician - Level 2

Company: CompuWorks
Location: Pittsfield
Posted on: May 13, 2022

Job Description:

We are currently seeking motivated and experienced Level 2 IT Helpdesk Technicians who are passionate about helping organizations thrive in their use of technology and are ready to join a team of high-performing IT professionals.CompuWorks is a leading provider of managed IT services, serving small to mid-sized clients throughout the northeast from our base in the beautiful Berkshire Hills of western Massachusetts. For the past 34 years we've helped hundreds of organizations leverage technology in ways that creates positive business impact. CompuWorks is an "open book" company with a strong compensation and benefits package including profit sharing, 401k, health, life, disability, and dental insurance.We offer an unbeatable combination of small-town New England quality of life, and proximity to the fabled arts institutions of the Berkshires including Tanglewood, Jacob's Pillow, Williamstown Theatre Festival, Mass MoCA, Barrington Stage Company, and others. This is a unique opportunity to work in "big city tech" without the big city. Learn more about our company what makes us one of the top rated managed IT firms in the U.S. at www.compuworks.bizQualificationsThe qualified applicant should have professional experience providing desktop level support services in Microsoft Windows-based network environments. Job duties include problem resolution as well as deploying IT solutions. You will work as part of a team based in Pittsfield Ma. providing both remote and on-site services to clients throughout the northeast.The successful candidate should be proficient with Windows desktop operating systems and have experience with Windows Server environments and the Microsoft 365 platform. Knowledge of Google apps, Cisco, and HP solutions are also helpful.Candidates should have proven skill levels as demonstrated by certifications which may include: CompTIA A+, CompTIA Network+, MCP etc--- Candidates should have a strong desire to advance their technical skills. Applicant must have excellent organizational, customer service and communication skills, be detail oriented and able to function as part of a team.Responsibilities

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• Provide technical support to clients via phone, remotely and on-site
• Diagnose and efficiently resolve a wide range of technical issues
• Take ownership of issues, seeing them through to closure, and escalating when necessary to next level of support personnel
• Work as part of project teams to deploy technology solutions at client sites
• Track and manage service tickets and accurate record time and service activities
• Accurately track time and document work
• Effectively communicate with clients and peersRequirements
  • Minimum 2 years experience as a help desk technician supporting Windows operating systems and apps
  • Experience supporting users in a Microsoft Windows environment
  • Ability to diagnose and resolve technical issues efficiently
  • Excellent verbal and written communication skills
  • Customer-oriented and composed under pressure
  • Position is based in our Pittsfield MA offices with some possibility for partial remote work once fully trained
  • Job requires regular travel for on-site work and at times requires off-hours or weekend workBenefits
    • Healthcare and Dental coverage.
    • 401k with company matching.
    • Flexible spending account.
    • Short and long-term disability coverage.
    • Flexible paid time off with all major holidays observed.
    • Profit sharing.
    • Fun and collaborative work environment.
    • Fully stocked kitchen with coffee, drinks, and snacks.

Keywords: CompuWorks, Pittsfield , IT Help Desk Technician - Level 2, Professions , Pittsfield, Massachusetts