PittsfieldRecruiter
the smart solution for Pittsfield jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Pittsfield
Posted on: June 19, 2018

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLWendyC on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Pittsfield, Inbound Travel Consultant, Professions, Pittsfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Professions Jobs


Truck Driver Lease Program - Dedicated Account w/No Credit C
Description: NEW FROM US XPRESS No Money Down No Credit Check No Balloon Payment with a Walkaway Lease Up to 10,000 Monthly Home Weekly NOW, only
Company: USXpress
Location: Chicopee
Posted on: 07/18/2018

Diesel Mechanic/ Diesel Technician - $1500 Sign on Bonus
Description: Transervice Logistics Diesel Mechanic/Technician Up To 80,000 annually CDL Class A or B license is preferred. - Worcester, MA - DAYS - Monday through Friday Here are just some of the best reasons (more...)
Company: Transervice Logistics
Location: Worcester
Posted on: 07/18/2018

Hiring CDL A Truck Drivers - Competitive, Weekly Pay & Great Equipment!
Description: Buchanan Hauling Rigging was founded in June 1996, by Geary Buchanan. At the time, Geary was an owner operator with 24 years of experience in the trucking industry. Geary started the company with one (more...)
Company: Buchanan Hauling & Rigging
Location: Worcester
Posted on: 07/18/2018


CDL A Truck Driver Trainees - Great Regional Opportunities!
Description: TMC Transportation is seeking recent CDL school graduates to grow our team of professional flatbed drivers. This would be a regional position getting you home on the weekends Our percentage pay package (more...)
Company: TMC
Location: Worcester
Posted on: 07/18/2018

Truck Driver Lease Program - Dedicated Account w/No Credit C
Description: NEW FROM US XPRESS No Money Down No Credit Check No Balloon Payment with a Walkaway Lease Up to 10,000 Monthly Home Weekly NOW, only
Company: USXpress
Location: Leominster
Posted on: 07/18/2018

CDL A Truck Driver Trainees - Great Regional Opportunities!
Description: TMC Transportation is seeking recent CDL school graduates to grow our team of professional flatbed drivers. This would be a regional position getting you home on the weekends Our percentage pay package (more...)
Company: TMC
Location: Springfield
Posted on: 07/18/2018

92Y Unit Supply Specialist - Warehouse Manager
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 Army National Guard Unit Supply Specialists make sure the unit and fellow Soldiers have what they need when they need it. In this role, your keen (more...)
Company: Army National Guard
Location: Chicopee
Posted on: 07/18/2018

Regional CDL-A Truck Driver - Dry Van - Earn $75K
Description: Dedicated Dry Van Company Truck Driver OpportunitiesWestern Express has HIGH PAYING REGIONAL truck driving opportunities now available for van truck drivers. You will stay close to home and have a consistent (more...)
Company: Western Express
Location: Springfield
Posted on: 07/18/2018

Looking To Hire Owner Operator CDL A Truck Drivers - Competitive Pay a
Description: Our top drivers earned 180,000 in 2017 DRY VAN DIVISION li Pay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSC li Dispatched from Valparaiso, IN li Runs only east of the Mississippi (more...)
Company: Star Freight
Location: Worcester
Posted on: 07/18/2018

Local CDL A Truck Drivers - Make Up To $20-22/Hour Plus OT!
Description: Tired of waiting 4 weeks to get hired Find the right company utilizing Capital Driver Leasing. Our large customer base helps you find the right company YOU want to work with 1/3 of our drivers are hired (more...)
Company: Capital Driver Leasing
Location: Springfield
Posted on: 07/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Pittsfield RSS job feeds