PittsfieldRecruiter
the smart solution for Pittsfield jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Pittsfield
Posted on: March 9, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLRICHA3250 on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Pittsfield , Inbound Travel Consultant, Professions , Pittsfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Truck Driver - Flexible Home Time - Guaranteed Pay - Great Benefits - Worcester
Description: Now Seeking CDL-A Company Drivers Owner OperatorsLocal Positions - Home Daily - Guaranteed Pay Programs in Many Markets--KAG Fuels Delivery
Company: Kenan Advantage Group - Merchant Gas
Location: Worcester
Posted on: 03/22/2019

LTL Linehaul Owner Operator & Lease Purchase Truck Driver -
Description: br Roadrunner Offers: ul li Solos Earn Up to 210,000 Per Year li Teams Earn Up to 350,000 Per Year li 1,500 Referral Incentive li Terminal to Terminal Moves li Consistent Steady Freight (more...)
Company: Roadrunner Transportation Systems
Location: Worcester
Posted on: 03/22/2019

Truck Driver - No Recent Exp. Needed - Great Pay - Reliable Home Time - Worcester
Description: CFI is Sponsoring Refresher Courses for CDL-A DriversExcellent Pay and Benefits - Reliable Home Time--Have a Class A CDL but no recent experience Apply for our refresher course and get back on the road.--When (more...)
Company: CFI - Refresher
Location: Worcester
Posted on: 03/22/2019


Owner Operators - Dedicated Northeast Routes
Description: Job Description: 1.30 per mile loaded miles plus fuel surcharge Owner Operators - Dedicated Routes All Drop and Hook Call 877-920-6820
Company: Premier Transportation
Location: Worcester
Posted on: 03/22/2019

Class A CDL Dry Van Regional Company Truck Driver - Regional Fleet
Description: CDL-A REGIONAL DRY VAN TRUCK DRIVER JOBS CDL-A Regional Dry Van Truck Driver Jobs Thrive With The Power Of Red Southeast Regional Dry Van Fleet: 1,050 a week Pay Accelerators earn up to 5 cents MORE (more...)
Company: Roehl Transport
Location: Springfield
Posted on: 03/22/2019

25Q Multi-Channel Transmission Systems Operator-Maintainer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 For the military to make strategic decisions, they depend on having the right information when they need it. Multi-Channel Transmission Systems (more...)
Company: Army National Guard
Location: Worcester
Posted on: 03/22/2019

CDL A Owner Operator Truck Driver
Description: CDL A Owner Operator Truck Driver 100 Owner Operator, 100 Flatbed. 80 paid to you It doesn't get much better than that. Our contractors are currently averaging approximately 5,500 - 6,500 a week (more...)
Company: Carrier One
Location: Worcester
Posted on: 03/22/2019

Regional Recent CDL A Truck Graduates - Earn $85,000/Year
Description: Truck Drivers - Entry Level-No Experience Needed-Earn Top Pay in 90 Days At Western Express, you'll start out making more and ultimately receive experienced driver pay in only 90
Company: Western Express Inc
Location: Springfield
Posted on: 03/22/2019

Local CDL A Truck Drivers - Home Daily
Description: Tired of waiting 4 weeks to get hired Find the right company utilizing Capital Driver Leasing. Our large customer base helps you find the right company YOU want to work with 1/3 of our drivers are hired (more...)
Company: Capital Driver Leasing
Location: Springfield
Posted on: 03/22/2019

CDL-A Owner Operator Truck Driver - $200,000+ Yearly!
Description: CDL-A Owner Operator Truck Driver 200,000 Yearly Up to 17,000 in bonuses in 1st year CDL-A Owner Operator
Company: Risinger Transportation
Location: Springfield
Posted on: 03/22/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Pittsfield RSS job feeds