Bilingual Customer Service Representative - Spanish-English
Company: TTEC
Location: Schaghticoke
Posted on: April 22, 2024
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Job Description:
Be the spark that brightens days and ignite your career with
TTEC's award-winning employment experience. As a Bilingual Customer
Service Representative - Spanish-English working onsite in Malta,
NY, you'll be a part of bringing humanity to business.
#experienceTTEC
Our employees have spoken. Our purpose, team, and company culture
are amazing and our Great Place to Work - certification in the
United States says it all!
Need assistance with your application? Drop by every Wednesday from
10am to 3pm at 101 State Farm Place, Malta, NY 12020, suite 200,
and our recruiters will help you with every step of your
application!
What You'll be Doing -
Do you have a passion for helping others and giving them peace of
mind? You'll have ownership over resolving escalated or complex
concerns from customers. Whether it's getting answers for customers
quickly, consulting on products with compassion or resolving their
issues with a smile, you'll be the difference between their
customer experience being just average or an exceptional one.
During a Typical Day, You'll
Be the face and smile of the operations
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their
issues
What You Bring to the Role
At least 1 year of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Great written and verbal communication skills in
Spanish-English
Computer experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving
back is encouraged
A global team of curious lifelong learners guided by our company
values
Ask us about our paid time off (PTO) and wellness and healthcare
benefits
Pay rate starts at $19.92 per hour plus performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) -
Visit -for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you
can provide exceptional service whether through voice, chat or
email interactions. We trust you already have the necessary
ingredient that can't be taught - a caring and supportive nature to
shine through as you help customers. You'll also have a chance to
make great new friends within the TTEC community and grow your
career in a dynamic, family-friendly atmosphere.
You'll report to Team Lead. You'll contribute to the success of the
customer experience and the overall success of the team.
About TTEC -
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and hypergrowth brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We aim to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and for you to bring value to the table in
your own unique way.
Keywords: TTEC, Pittsfield , Bilingual Customer Service Representative - Spanish-English, Sales , Schaghticoke, Massachusetts
Click
here to apply!
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