Part-Time Patient Access Representative
Company: OrthoNY
Location: Clifton Park
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Join the OrthoNY team as a
Patient Access Representative, where you'll play a key role in
ensuring our patients receive exceptional care from their very
first interaction. As part of our collaborative and dedicated team,
you'll help create a welcoming environment, manage patient
information with precision, and support smooth clinic operations.
Part-time - Saturday and Sundays 7:30am-2pm with opportunity to
pick up week day shifts as needed General Description As the first
impression of our practice, the Patient Access Representative
pleasantly and professionally greets all patients with a high level
of positive customer service. They must accurately and efficiently
collect and enter registration information needed to facilitate
proper processing and payment follow-through for all services
rendered. Responsibilities Prepare appointments for the following
day to ensure accuracy of data – to include but not limited to
ensuring all required fields and forms are present and complete,
eligibility has been run and benefits pulled forward, new vs.
established patient status has been properly identified and
insurance responsibility is accurate; Greets patients promptly and
professionally; Professionally answers incoming phone calls;
Reviews any necessary data/forms with patient to ensure accurate
and complete records are in the EMR; Properly collects copayments
and balances; Performs responsibilities within OrthoNY’s practice
management system in a standard manner as defined by the Patient
Access Supervisor/Manager; Works and communicates with other
departments as needed to ensure timely and accurate processing of
patient information and throughput to the clinic; Reconciles daily
payments received with the system batch, ensuring proper accounting
for all payments taken, accurately compiling reports and closing
individual financial batches for each day; Reviews patient
follow-up requirements on check out, making any necessary follow-up
appointments as well as following proper protocols for any tests
needing to be scheduled; Prints (or sends to patient portal) any
handouts that need to be given to the patient; Maintains a high
level of confidentiality and complies with HIPAA standards;
Maintains a neat and organized workspace, and restocks supplies as
needed; Travels to other offices as needed for coverage; Other
duties as assigned. Qualifications High School Diploma required;
some higher education preferred; Knowledge of medical insurances
preferred; Exceptional customer service skills required; Experience
working with an EMR/PM required; Exceptional written, verbal and
interpersonal communication skills; Highly organized with strong
attention to detail; Quick thinker with ability to pivot in a
fast-paced environment; Ability to multi-task in a high-volume
environment is a must; Valid driver’s license and vehicle for
needed travel Other Information Reliable transportation is
essential.
Keywords: OrthoNY, Pittsfield , Part-Time Patient Access Representative, Seasonal Jobs , Clifton Park, Massachusetts
